Returns

Last updated: October 14, 2026

Return eligibility depends on the items in the order.

Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging, or as otherwise specified in the return instructions. We may reduce the refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Acceptance of return or cancellation requests is subject to the terms above and your rights under applicable law.

Unless we state otherwise or applicable law provides otherwise, you are responsible for return shipping costs if you change your mind.

Damage and problems

Check your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as indicated in the return terms above or in the product listing, on the website, or in store at the time of purchase.

Exchanges

Returns and cancellations for the European Union

If you are a consumer resident in the European Union and purchase goods online, you may have the right to cancel your order within 14 days of receiving the goods for any reason, subject to applicable exceptions.

After informing us that you wish to cancel your order, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of the cancellation, but we may withhold the refund until we have received the goods or proof that they have been shipped.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery over the cost of standard delivery.

To request a return, follow the instructions above in the section on how to initiate a return. To request a cancellation, contact us.

Returns and cancellations for the United Kingdom

If you are a consumer residing in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days of receiving the goods, subject to any applicable exceptions.

After notifying us that you wish to cancel your order, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving proof that they have been shipped.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery over and above the cost of standard delivery.

To request a return, follow the instructions above in the section on how to initiate a return. To request a cancellation, contact us.

Returns and cancellations for the rest of the world

If you reside outside the European Union and the United Kingdom, the 14-day right of withdrawal provided for under European law does not automatically apply to your order. However, you may request to return an item within [14 / 30] days of receipt, subject to the conditions set out above (the item must be unworn and unused, with tags attached and in its original packaging).

Please contact us before shipping any return so that we can provide you with the correct instructions. Return shipping costs, as well as any duties, taxes and customs charges paid upon import, are your responsibility, except in the case of defective, damaged or incorrect items. In these cases, we will cover the return shipping costs.

Once we have received and inspected the return, we will refund the product price to the original payment method. Original shipping costs are non-refundable, unless otherwise stated or required by law.

Your rights under the consumer protection laws of your country of residence that cannot be excluded by contract remain unaffected.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method unless otherwise indicated. Your bank or payment provider may need additional time to process and post the refund.

If you do not receive your refund within a reasonable period after it has been approved, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply in the case of goods that are defective, not as described, not delivered within the required or agreed time, or otherwise do not comply with applicable regulations.